Refund policy

How to Return a Purchase
DOMESTIC (USA)

All return shipping are not covered by Self Brand, LLC. All costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team. Please orders@selfbrandofficial.com with your return enquiry for instructions.

All returns must be made within 30 days from delivery, unless otherwise specified by one of our customer service team members.

Returns will take approximately 5 – 7 business days to process through once received to the returns team at the warehouse.

INTERNATIONAL

All return shipping costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team.

If you are returning from REST OF THE WORLD please email orders@selfbrandofficial.com with your return enquiry for instructions.

All returns must be made within 30 days from delivery, unless otherwise specified by one of our customer service team members.

International returns (AUS/UK) are delivered to and processed by an International Facility within 24 hours of being received. This allows us to get your Self Brand, LLC store credit out to you faster!

Returns

Please use the link here to use our return portal. We will only accept returned item(s) that have been booked using our returns portal.

All purchases can be returned for a store credit only. Items returned are subject to rejection if they do not satisfy the following requirements:

The item is unworn and in original condition with all the tags still attached
The item has absolutely no marks or stains (including makeup and spray tan)
The item has hygiene stickers still in place.
The item is returned to us within 14 days from delivery
The item does not have any odour (including deodorant, perfume, body odour or washing powder)

Earrings cannot be returned (for hygiene reasons)

A receipt and proof of purchase is available

Self Brand, LLC reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by Self Brand, LLC.